Call for Papers – Service Design Proof of Concept

For the conference ServDes2018 – Service Design Proof of Concept in Milan a Call for Papers is open till 6th November 2017.

About
ServDes, the Conference on Service Design and Service Innovation, is the premier international research conference exploring service design and service innovation. Submitted contributions are subject to double-blind peer review. Accepted contributions will be published electronically in open access in the conference proceedings. The 2018 edition will be held at Politecnico di Milano.

Theme
Service Design can no longer be considered an ‘emerging discipline’. Though recent and in continuous evolution, it is now consolidated enough to be assessed and reviewed in terms of effectiveness and impact on economy and society: how far has the logic of services (and of Service Design culture) influenced the different domains of innovation and value creation? How much has this been truly integrated into the innovation process of private and public sectors? How effectively has this been understood, evaluated and discussed? How far have digital technologies and media been influencing service design and delivery? Initially, Service Design mainly concentrated on the paradigm shift from designing the materiality of objects to focusing on immaterial experiences, interfaces, interactions, and strategies. Thus, for some decades attention has been paid to the changing role and competencies of the designer, and to the establishment of Service Design as a discipline in its own right, despite its multidisciplinary approach which includes management, ethnography, sociology, and organizational studies, to mention but a few.

The scope
Now it is time to validate and review the models, processes and practices developed and used in the service design ecosystem, from its academic community to practitioners, companies and organizations at large.

The overarching scope of the conference is to reflect on the evolution and impact that this discipline and practice has made in different fields and sectors. To do this, ServDes2018 will create an opportunity firstly for sharing thoughts and experiences among scholars, practitioners and organisations, and secondly, to discuss service design in terms of proof of concept, and the extent to which public and private organizations are ready to embed service design into their processes.The main areas of discussion for the conference will be the following, organised into tracks:

Learning and practicing
Sharing and collaborating
Measuring and evaluating
Governing and evidencing
Producing, distributing and organising
Experiencing and shaping
Community and relationship building
Envisioning and evolving

Submissions
Paper submission deadline: 6th November 2017

Authors are invited to submit a full paper up to 5000 words (excluding title, authors‘ names, tables and the reference list). References in Normal style following APA. Use the EasyChair platform link to submit the paper at https://easychair.org/conferences/?conf=servdes2018

Upload a Word file (doc. or docx) using the template provided here:

link ServDes_2018_paper_template.doc

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More informations: http://www.servdes.org/

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»Context is half the work.«

Artist Placement Group

»Digital design is like painting, except the paint never dries. It is like a clay sculpture that is always being twisted into new shapes without ever being fired.«

Neville Brody

»Dialektik ist die Methode des Denkens, die nicht bloße Methode ist, sondern der Versuch, die bloße Willkür der Methode zu überwinden und in den Begriff das mit hineinzunehmen, was nicht selbst Begriff ist.«

Theodor W. Adorno

»Vorausschauen wird gesichert durch Zurückblicken. Gewöhnung macht gleichgültig; Nachahmung macht erfolglos; Bewährtes macht vertraut. Es gibt einen Maßstab für Qualität: die Zeit!«

Kurt Weidemann

»Everyone designs who devises courses of action aimed at changing existing situations into preferred ones.«

Herbert Simon

»Während die alten Utopisten über etwas schrieben, was sie nicht herstellen konnten, stellen wir Dinge her, die wir nicht handhaben können.«

Benjamin Lieke

»The last best experience that anyone has anywhere, becomes the minimum expectation for the experience they want everywhere.«

Bridget Van Kralingen

»We have, as human beings, a storytelling problem. We’re a bit too quick to come up with explanations for things we don’t really have an explanation for.«

Malcolm Gladwell

»Wenn eine Idee am Anfang nicht absurd klingt, dann gibt es keine Hoffnung für sie.«

Albert Einstein

»Without the ship the transmission of knowledge is impossible.«

Zai Kuning

»A problem well-stated is a problem half-solved.«

Charles F. Kettering

»Die für uns wichtigsten Aspekte der Dinge sind durch ihre Einfachheit und Alltäglichkeit verborgen.«

Ludwig Wittgenstein

»Von Systemen kann man sprechen, wenn man Merkmale vor Auge hat, deren Entfallen den Charakter eines Gegenstandes als System in Frage stellen würde.«

Niklas Luhmann

»If there’s a simple, easy design principle that binds everything together, it’s probably about starting with the people.«

Bill Moggridge

»Well done is better than well said.«

Benjamin Franklin

»Design ist ein Dazwischen.«

Daniel Scheidgen

»Some people don’t like change, but you need to embrace change if the alternative is disaster.«

Elon Musk

»Erfolg heißt für mich nicht primär den Gipfel zu erreichen, sondern meinen eigenen Ansprüchen gerecht zu werden.«

David Lama

»Menschen begegnen sich im Leben, plaudern, diskutieren, streiten miteinander, ohne sich bewusst zu machen, dass sie aus großer Entfernung miteinander sprechen, jeder von einem Beobachtungsposten aus, der an einem anderen Ort in der Zeit steht.«

Milan Kundera

»Die Zeiten des gedankenlosen Designs für gedankenlosen Konsum sind vorbei.«

Dieter Rams

»The habit of calling a finished product a Design is convenient but wrong. Design is what you do, not what you’ve done.«

L. Bruce Archer

»There’s an old Wayne Gretzky quote that I love. I skate to where the puck is going to be, not to where it has been. And we’ve always tried to do that at Apple.«

Steve Jobs

»You never change things by fighting the existing reality.
To change something, build a new model that makes the existing model obsolete.«

Richard Buckminster Fuller

»Abstraktionen in der Wirklichkeit geltend machen, heißt Wirklichkeit zerstören.«

Georg Wilhelm Friedrich Hegel

»Ich weise darauf hin, dass das erste Produkt menschlicher Kreativität der Gedanke ist. […] Ich sage aus diesem Grunde: Denken ist bereits Plastik.«

Joseph Beuys

»In jeder White Box warten zwei Black Boxes, die herauswollen.«

Ranulph Glanville

»Being the richest man in the cemetery doesn’t matter to me… Going to bed at night saying we’ve done something wonderful… that’s what matters to me.«

Steve Jobs

»Simplicity is a high-risk affair because it means you are betting that fewer features will deliver greatest value.«

John Maeda

»It’s not what you know. It’s what you do with what you know.«

Daniel Newman

»The best way to predict the future is to create it.«

Abraham Lincoln

»Design is the intermediary between information and understanding.«

Herbert Simon

»Design ist planendes Handeln, bemüht um die Kontrolle seiner Konsequenzen.«

Horst Willhelm Jakob Rittel

»Die Schwierigkeit liegt nicht so sehr in den neuen Gedanken als in der Befreiung von den alten.«

John Maynard Keynes

»Jeder Entwurf ist ein Zitat in die Zukunft.«

Daniel Scheidgen

»John Maynard war unser Steuermann, aus hielt er, bis er das Ufer gewann.«

Theodor Fontane

»Form folgt nicht der Funktion. Form folgt der Vision. Vision folgt der Wirklichkeit.«

Friedrich Kiesler

»In Algorithmen ist immer etwas ausgegrenzt, wie in jedem Modell-Denken. Das, was seitlich des Modells existiert, verursacht die Krise.«

Manfred Osten

»Macht mehr Fehler und macht sie schneller. Denn woraus sonst wollt ihr etwas lernen?«

Wolfgang Jonas

»Good teaching is more a giving of right questions than a giving of right answers.«

Josef Albers

»Design is thinking made visual.«

Saul Bass

»Do not try to create and analyze at the same time. They are different processes.«

John Cage

»Instinct is something which transcends knowledge. We have, undoubtedly, certain finer fibers that enable us to perceive truths when logical deduction, or any other willful effort of the brain, is futile.«

Nikola Tesla

»Gutes Design gibt es nicht. Es gibt nur Design für spezielle Anlässe.«

Hartmut Esslinger

»AI is a tool. I don’t collaborate with my tools. I use them. Stop romanticizing software.«

Kim Goodwin

»Der Überfluss an Dingen verbarg den Mangel an Ideen und die Abnutzung der Überzeugungen.«

Annie Ernaux

»The details are not the details. These make the design.«

Charles Eames

»Where do new ideas come from? The answer is simple: differences. Creativity comes from unlikely juxtapositions.«

Nicholas Negroponte

»Theory and practice aren’t enough; it’s got to be theory, practice and purpose.«

John Seely Brown

»Day 2 is stasis. Followed by irrelevance. Followed by excruciating, painful decline. Followed by death. And that is why it is always Day 1.«

Jeff Bezos

»Ich glaube an das Pferd. Das Automobil ist eine vorübergehende Erscheinung.«

Kaiser Wilhelm II.

»Wenn wir mit einer schwierigen Frage konfrontiert sind, beantworten wir stattdessen oftmals eine leichtere, ohne dass wir die Ersetzung bemerken.«

Daniel Kahneman

»In the modern world of business, it is useless to be a creative, original thinker unless you can also sell what you create.«

David Ogilvy

»Es ist nicht gesagt, dass es besser wird, wenn es anders wird. Wenn es aber besser werden soll, muss es anders werden.«

Georg Christoph Lichtenberg

»I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.«

John Cage

»People ignore design that ignores people.«

Frank Chimero

»You can’t stop the waves, but you can learn how to surf.«

Jon Kabat-Zinn

»Design is in everything we make, but it’s also between those things; it’s a mix of craft, science, storytelling, propaganda and philosophy.«

Erik Adigard

»Unerhört schnelle Systeme begehen
unerhört schnell Fehler.«

Stanislav Lem

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Call for Papers – Service Design Proof of Concept

CALL FOR SUBMISSIONS – ATTENDING [TO] FUTURES

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